Refund Policy

All sales are final after unlock

Day 1 of every plan is free, with no account and no payment, so you can try Queue & Crew before you buy. Once you pay $19 and the full plan is unlocked, the sale is final.

When we do refund

We refund in full only if:

• you were charged more than once for the same trip (duplicate charge);
• your plan fails to generate after payment; or
• a technical issue stops you using the plan and we can't fix it within 3 business days.

How to ask

Email hello@queueandcrew.com with your trip link within 14 days of paying. Approved refunds go back to the original payment method through Stripe.

Park changes

Parks can change hours, close rides or change Lightning Lane rules at any time. We can't refund for changes Disney makes, but the day-before refresh rebuilds your plan against our latest ride status.